Contact
Talk to one of our
specialists.
Call or email. We are here to answer any question, set up plans or help you make payments.
Secure and
private
Real people
Ways to reach us
Pick whichever is easiest.
Pay by mail
Beacon Account Services, Inc.
PO Box 62
Chicago, IL 60690
Disputes and concerns
To dispute an account or raise a concern about how we handled something:
disputes@beaconacctservices.com. We respond in writing.
Communication Preferences
To change how or when we contact you, including removing a phone number:
preferences@beaconacctservices.com.
You may also file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint, or with your state’s attorney general or state financial regulator.
Before you call
You don’t need to prepare anything.
It helps to have your letter or reference number nearby, and knowing roughly what your budget can carry each month. But none of it is required. Working it out is exactly what the call is for, so reach out whenever you’re ready.